NY Limo Services Since 2007

     We have provided a high volume of transportation servicing a range of clients with demanding schedules that are from corporations and Residential markets.

Quality Control

     No company is perfect – however we strive to be with every interaction. Should you experience an incident, regardless of fault, we make no excuses; just a concerted effort      to resolve it to your satisfaction. Some of the Quality Control processes we have implemented to ensure a hassle-free travel experience are:
     Reservation Read Backs
     Email and Dispatch Confirmations
     Real-Time Chauffeur Communication
     FAA Flight Integration for Real-Time Adjustments
     Chauffeur Mentoring Program
     Chauffeur Monitoring Program
     Real-Time Vehicle Monitoring via GPS Alerts

Reservations

     All incoming lines are answered around the clock; we do not use an answering service. Our office personnel prove daily to be attentive, detailed, and consistent with client      needs. We have implemented the following tools should you wish to use them:
     Online Reservation System
     Online Account Management
     Electronic Invoicing
     Email Confirmations and Receipts
     Automated Email Alerts:
     24-Hour Trip Reminders
     Chauffeur Assignment
     Real-Time Vehicle Status

Dispatch

     Dispatch is available 24 hours a day to answer any questions about locations of vehicles, flight updates, changes and status.

Billing

     Billing is personalized to the way the client prefers: Direct billing (with approved credit), Credit Cards (Amex, MasterCard, Visa) or Cash.

Coordinator

     Coordination services are provided for large movements of people and vehicles with on-site Dispatchers. Meet and greet staff at Airports can be provided for arriving                passengers at no charge.
     Chauffeurs… all chauffeurs are given thorough background checks, drug tested and tested on their knowledge of the particular service area. All chauffeurs are highly              trained in the personal service aspect providing more than just "a ride in a car."

Fleet Management

     Our fleet manager attends daily to all aspects of quality control. The Fleet Is inspected daily to ensure cleanliness. Chauffeurs are required to perform a pre-trip vehicle             inspection before leaving the garage and report any issues immediately. If the issue is found to place the safety of the vehicle at risk or potentially result in a mechanical         breakdown the vehicle is taken out of service until the issue is fully resolved. Maintenance records are kept on file for every vehicle.