NY Limo Services Since 2007
We have provided a high volume of transportation servicing a range of clients with demanding schedules that are from corporations and Residential markets.
No company is perfect – however we strive to be with every interaction. Should you experience an incident, regardless of fault, we make no excuses; just a concerted effort to resolve it to your satisfaction. Some of the Quality Control processes we have implemented to ensure a hassle-free travel experience are:
Reservation Read Backs
Email and Dispatch Confirmations
Real-Time Chauffeur Communication
FAA Flight Integration for Real-Time Adjustments
Chauffeur Mentoring Program
Chauffeur Monitoring Program
Real-Time Vehicle Monitoring via GPS Alerts
All incoming lines are answered around the clock; we do not use an answering service. Our office personnel prove daily to be attentive, detailed, and consistent with client needs. We have implemented the following tools should you wish to use them:
Online Reservation System
Online Account Management
Email Confirmations and Receipts
Automated Email Alerts:
24-Hour Trip Reminders
Real-Time Vehicle Status
Dispatch is available 24 hours a day to answer any questions about locations of vehicles, flight updates, changes and status.
Billing is personalized to the way the client prefers: Direct billing (with approved credit), Credit Cards (Amex, MasterCard, Visa) or Cash.
Coordination services are provided for large movements of people and vehicles with on-site Dispatchers. Meet and greet staff at Airports can be provided for arriving passengers at no charge.
Chauffeurs… all chauffeurs are given thorough background checks, drug tested and tested on their knowledge of the particular service area. All chauffeurs are highly trained in the personal service aspect providing more than just "a ride in a car."
Our fleet manager attends daily to all aspects of quality control. The Fleet Is inspected daily to ensure cleanliness. Chauffeurs are required to perform a pre-trip vehicle inspection before leaving the garage and report any issues immediately. If the issue is found to place the safety of the vehicle at risk or potentially result in a mechanical breakdown the vehicle is taken out of service until the issue is fully resolved. Maintenance records are kept on file for every vehicle.